FAQ's

Additional Landscape Site Images 0001 Final Bulb Guide Video Moment

Below you will find common questions and answers

Contact Support

Help

How do I choose the right size?

Once you've chosen the design/s you're are drawn to, choosing the size is the next fun part. Here's some advice to help you with your decision.

Read More

How do I choose and design or shape?

Choosing a shape or design can be a personal preference, but there are some benefits of various designs.

Read More

How do I chose a bulb/lamp?

We review some of best the bulb/lamp options. Watch our helpful video!

Read More

Our main range of kitset lights come in a range of stock colours

Our main range of kitset lights come in a range of stock colours

Read More

How much light do your lights emit?

A closed-form such as Floral, Coral or Sola will only emit dappled light. Whereas lights like Kina, Flax and Snowflake have an opening thus allow some light to project.

Read More

Online Store

What payment types do you accept?

Visa and Mastercard.

What currency will I be charged in?

NZD, Euro, USD or Aud.

Where do my goods ship from?

If your item/s are in stock they will ship from your nearest distributor. If not, we'll send them direct from our factory in New Zealand.

Do you charge for shipping?

No, shipping is always free.

What is the difference between "delivery address" and "billing address"?

Billing address: Associated with your credit card. Shipping address: Where we will send your order.

Can I track my order?

Yes. We will send a tracking link when we dispatch your purchase.

Do I need to sign for delivery of my order?

Yes, unless you have lodged an 'Authority to leave' with your postal service.

Do you ship to PO boxes and freight forwarding addresses?

No sorry, we can't.

How long will it take for my order to arrive?

Usually 3-14 days. In the rare case of your light not being in stock we'll email you within 24 hours.

Is my package insured?

Yes. Insurance is built into the courier services we use, covering loss and theft of the product.

What is my product packaged in?

Most kitsets are shipped in a cardboard box.

David trubridge newsletter

Oops, you're on the wrong store

Sorry, we don't ship to your country from this David Trubridge store. Please choose an option below.

To download this asset please complete the form below.

Need specific information? Ask us a question via chat.