FAQ's Frequently Asked Questions
Help
How do I choose the right size?
Once you've chosen the design/s you're are drawn to, choosing the size is the next fun part. Here's some advice to help you with your decision.
How do I choose and design or shape?
Choosing a shape or design can be a personal preference, but there are some benefits of various designs.
How do I chose a bulb/lamp?
We review some of best the bulb/lamp options. Watch our helpful video!
Our main range of kitset lights come in a range of stock colours
Our main range of kitset lights come in a range of stock colours
How much light do your lights emit?
A closed-form such as Floral, Coral or Sola will only emit dappled light. Whereas lights like Kina, Flax and Snowflake have an opening thus allow some light to project.
We've pre-selected a series of photos to help our customers visualize our products in different environments.
How do I use your AR See in Home tools?
AR (Augmented Reality) is available for most of the David Trubridge range. It can be a great place to start in visualizing which design and what size.
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What payment types do you accept?
Visa and Mastercard.
What currency will I be charged in?
NZD, Euro, USD or Aud.
Where do my goods ship from?
If your item/s are in stock they will ship from your nearest distributor. If not, we'll send them direct from our factory in New Zealand.
Do you charge for shipping?
No, shipping is always free.
What is the difference between "delivery address" and "billing address"?
Billing address: Associated with your credit card. Shipping address: Where we will send your order.
Can I track my order?
Yes. We will send a tracking link when we dispatch your purchase.
Do I need to sign for delivery of my order?
Yes, unless you have lodged an 'Authority to leave' with your postal service.
Do you ship to PO boxes and freight forwarding addresses?
No sorry, we can't.
How long will it take for my order to arrive?
Usually 3-14 days. In the rare case of your light not being in stock we'll email you within 24 hours.
Is my package insured?
Yes. Insurance is built into the courier services we use, covering loss and theft of the product.
What is my product packaged in?
Most kitsets are shipped in a cardboard box.
